Satin Bonnet - by Dear Beauty

FAQs

• Will it stay on in my sleep?

  Absolutely. Unlike most others that have an elastic band which tends to get loose, the Dear Beauty satin bonnet gives a long band to tie so that you can sleep at ease.

• Is this suitable for my hair?

  Yes, it is suitable for all hair types.

• How will this help my hair?

  Sleeping in a satin bonnet reduces friction, preventing frizz, breakage, and split ends. It locks in moisture, keeps your hair hydrated, and preserves your style overnight.

• How long does it take to see results?

  You can start noticing benefits from sleeping in a satin bonnet within a few nights to a couple of weeks, depending on your hair type and condition:

  • Immediate effects (1–3 nights): Less frizz and tangling, smoother hair in the morning.
  • Short-term (1–2 weeks): Improved moisture retention and reduced dryness.
  • Long-term (3–4 weeks and beyond): Fewer split ends, better length retention, and overall healthier hair

• Can I change or cancel my order?

  As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

• What payment methods do you accept?

  We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

• When will my order be processed?

  All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

• What is your refund policy?

  We offer a 30-day return policy on all items. Products must be in their original condition.

• Do you ship worldwide?

  Yes, we ship to all countries worldwide.

• How long will it take to receive my order?

  Due to high demand, orders may take between 2-3 weeks to arrive.

• What if I don't receive my order?

  If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

• WilI be charged with customs and taxes?

  The prices displayed on our site are tax-free in Dollars, which means you may be
  liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

• How do I return an item?

  Please contact us at dearbeautyinfo@gmail.com .

• What if the item(s) I received are defective/incorrect/damaged?

  Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to
  resolve your case as soon as possible.

• When will I receive my refund?

  All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

• Where do you ship from?

  We ship from Germany.