Dear Beauty Electric Eyebrow Trimmer

FAQs

• Is this facial hair removal tool safe for sensitive skin?

  Absolutely! This tool is designed with a cutting-edge stainless-steel blade that glides effortlessly over your skin, ensuring a painless and gentle experience. You can confidently use it on even the most delicate areas without irritation.

• How does this product compare to traditional hair removal methods?

  Unlike tweezing or waxing, this facial trimmer offers a painless experience without the discomfort. It delivers professional-quality results at an affordable price, allowing you to groom effortlessly from the comfort of your home.

• Can I use it for multiple areas of my face and body?

  Yes, this versatile tool is ideal for eyebrows, lips, underarms, intimate areas and other areas too.

• Is it rechargeable?

  Yes, simply plug it in with the included cable - one charge lasts for multiple uses, making it perfect for travel or daily touch-ups.

• Can I change or cancel my order?

  As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

• What payment methods do you accept?

  We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

• When will my order be processed?

  All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

• How can I contact Dear Beauty?

  You can email us at dearbeautyinfo@gmail.com where our customer service team will be happy to help you with whatever you need!

• Do you ship worldwide?

  Yes, we ship to all countries worldwide.

• How long will it take to receive my order?

  Due to high demand, orders may take between 2-3 weeks to arrive.

• What if I don't receive my order?

  If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

• WilI be charged with customs and taxes?

  The prices displayed on our site are tax-free in Dollars, which means you may be
  liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

• How do I return an item?

  Please contact us at dearbeautyinfo@gmail.com .

• What if the item(s) I received are defective/incorrect/damaged?

  Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to
  resolve your case as soon as possible.

• When will I receive my refund?

  All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

• Where do you ship from?

  We ship from Germany.