Dear Beauty EMS Face Massager

FAQs

• How often should I use the Dear Beauty EMS Face Massager?

  For optimal results, use the device 5 times per week for the first 60 days. After that, reduce to 2–3 sessions weekly for maintenance. Consistency is essential to achieve a noticeable lift and firmer skin.

• Can I use it on sensitive or acne prone skin?

  Yes, but start at the lowest intensity to test tolerance. Avoid using the device on broken, inflamed, or severely acne-prone areas. Always follow up with a gentle moisturizer to soothe the skin.

• How does EMS actually work on my skin and face?

  EMS (Electrical Muscle Stimulation) sends gentle electrical pulses to your muscles, causing them to contract and relax, like a “mini workout.” This improves blood circulation, strengthens underlying muscles, and gradually lifts and firms the skin while promoting collagen production.

• Do I need a gel or serum to use it?

  Yes, it’s recommended to use a conductive gel or serum. This ensures smooth movement, proper electrical conductivity, and better results. Always cleanse your skin before applying the gel.

• Can I change or cancel my order?

  As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

• What payment methods do you accept?

  We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

• When will my order be processed?

  All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

• How can I contact Dear Beauty?

  You can email us at dearbeautyinfo@gmail.com where our customer service team will be happy to help you with whatever you need!

• Do you ship worldwide?

  Yes, we ship to all countries worldwide.

• How long will it take to receive my order?

  Due to high demand, orders may take between 2-3 weeks to arrive.

• What if I don't receive my order?

  If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

• WilI be charged with customs and taxes?

  The prices displayed on our site are tax-free in Dollars, which means you may be
  liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

• How do I return an item?

  Please contact us at dearbeautyinfo@gmail.com .

• What if the item(s) I received are defective/incorrect/damaged?

  Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to
  resolve your case as soon as possible.

• When will I receive my refund?

  All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

• Where do you ship from?

  We ship from Germany.